Automozexo

Return and Refund Policy

Return and Refund Policy

Effective Date: October 3, 2026

Brand Name: Automozexo

Website: https://automozexo.com

At Automozexo, we want you to be completely satisfied with your purchase of automotive accessories, car covers, and vehicle lighting. Please read our Return and Refund Policy carefully to understand your rights and our obligations.

1. Eligibility for Returns and Replacements

We want to ensure you receive your items in perfect condition. You may request a return or replacement under the following conditions:

  • Damaged, Defective, or Incorrect Items: If you receive an item that is physically damaged, has a manufacturing defect, or is different from what you ordered, you are eligible for a full replacement or refund.

  • Reporting Window: Any issues regarding damaged or incorrect items must be reported to our support team within 7 days of delivery.

  • Condition of Items: Items must be unused, uninstalled, in their original packaging, and include all original tags, manuals, and accessories.

2. Non-Returnable Items

Certain items are exempt from being returned or refunded:

  • Customized, special-order, or modified automotive accessories.

  • Clearance, final sale, or deeply discounted promotional items.

  • Items that have been installed, wired, or used, resulting in wear and tear.

3. Refund Process

Once your returned item is received and inspected by our team, we will send you an email to notify you of the approval or rejection of your refund:

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (such as your UPI account, credit/debit card, or net banking) within 5–7 business days.

  • Late or Missing Refunds: If you haven’t received a refund yet, please check your bank account again or contact your payment provider, as it may take some time before your refund is officially posted.

4. Shipping Costs for Returns

  • If the return is due to our error (e.g., you received a defective or incorrect item), Automozexo will cover or arrange the return shipping.

  • If you are returning an item due to a change of mind (where applicable), you will be responsible for paying your own shipping costs for returning the item.

5. Contact Us

If you have any questions about our Return and Refund Policy or need to initiate a return, please reach out to our support team:

  • Email: support@automozexo.com

  • Phone: (+91) 93044 86988